Returns & Exchanges
At Balaji Wafers, we strive to deliver the freshest snacks to your doorstep; however, due to the perishable nature of our food products, returns are only accepted for damaged or incorrect items. Please notify us within 24 hours of delivery to initiate a resolution for any quality concerns.
Report Issue
Contact our customer support team within 24 hours of receiving your order, providing your order ID and clear photographs of the damaged or incorrect snack packets.
Verification
Our quality assurance team will review your claim and the provided evidence to verify the defect or shipping error against our dispatch records.
Approval & Pickup
Once approved, we will arrange a reverse pickup of the faulty items at no extra cost to you, ensuring the original packaging and tags are intact.
Refund or Replacement
Upon receiving the returned items, we will either dispatch a fresh replacement batch or initiate a full refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing